Support

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled in Apple's settings and not in the app. On iPhone: Settings → tap your name → Subscriptions → Countermoves → Cancel Subscription. Cancelling stops the next payment; you keep access until the end of the period you have paid for.

Can I get a refund?

Refunds for App Store purchases are handled by Apple, at reportaproblem.apple.com. We cannot issue them ourselves. If something went wrong on our side, email us and we will support your request.

What happens to the screenshots I upload?

Only after you tap Allow on the screen that asks, they are sent through our server to Anthropic, the company that makes the Claude AI, to write your reply or your review. Our server deletes them within 30 minutes and Anthropic within 30 days. They are never published, never shown to anyone else, and never used to train AI. You can switch this off in the app: Stats, then the cog, then Send to Anthropic's AI. See the privacy policy.

Is the person in Practice real?

No. Every Practice character is an AI, played by Claude, an AI made by Anthropic. No person reads or replies: what you type is sent, after you allow it, to Anthropic's AI to write her replies and your review, and is never shown to anyone else. Practice is for adults only. Every person pictured in the app is AI-generated — the photographs are not of real people.

Why did it say my conversation could not be won?

Because sometimes that is true. Some conversations were over before you typed anything — she was busy, she was seeing someone, or she was never going to reply. Most apps in this category will not tell you that. We do, because the alternative is letting you believe every rejection was something you did.

Why did she not reply to my first message at all?

Because a first message that gives her nothing to answer often gets nothing back, and an app where every opener works would be teaching you the opposite. It costs you a run, which is the point. Ask her something, or say something only you would have noticed.

I want my data deleted.

Open Stats, tap the cog and tap Delete my data: your progress, Practice chats and reviews are deleted from our server and your phone straight away. To remove your display name too, use Contact support in the same place, or email [email protected], and we do it within 30 days. The privacy policy lists the few records we cannot delete.